Other Roles
Unlock insights and make data driven decisions for every department of your company.
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A few ways we can help…
IT Help Desk
Build a better relationship with the colleagues you serve
- Average response and resolution time
- First Contact Resolution
- Tickets by Source. Helps to identify emerging trends
Customer Service
Deliver better customer experience by providing your support team with the insight they need to work faster and smarter.
- Average hours to assign, respond and close.
- Call abandoned rate
- Complaint type
- Identify best performing support agents.
- Case Submissions by time of day
Human Resources
Employees are the most important element of your business. Utilize data strategically to increase employee retention.
- Analyse existing staff levels by department
- Identify Staff turnover
- Payroll and Benefit forecasting