Other Roles

Unlock insights and make data driven decisions for every department of your company.


 Get Business data insights Now

A few ways we can help…

IT Help Desk

Build a better relationship with the colleagues you serve

  • Average response and resolution time
  • First Contact Resolution
  • Tickets by Source. Helps to identify emerging trends

Customer Service

Deliver better customer experience by providing your support team with the insight they need to work faster and smarter.

  • Average hours to assign, respond and close.
  • Call abandoned rate
  • Complaint type
  • Identify best performing support agents.
  • Case Submissions by time of day

Human Resources

Employees are the most important element of your business. Utilize data strategically to increase employee retention.

  • Analyse existing staff levels by department
  • Identify Staff turnover
  • Payroll and Benefit forecasting